The need for effective reference checking prior to making an offer cannot be over emphasised.
Reference checks must be conducted and reviewed on all candidates before making a final decision to hire a candidate.
For all roles we use Referoo to conduct initial reference checks after the first interview is conducted.
Please contact your Regional Manager to access Referoo.
Our policy is that the applicable Hiring Manager will conduct further reference checks after the second interview and prior to making an offer of employment.
In some circumstances (e.g., if red flags are identified by Referoo or a referee does not wish to do an online reference check), it may be appropriate to conduct a telephone reference check.
In addition to Referoo, a telephone reference check is required for all senior and salaried retail roles (ie Assistant Store Manager, Store / Multi Store Manager).
For level 3 Retail Assistants a telephone reference check is strongly recommended.
Under the Privacy Act the collection or release of personal information requires the applicant’s approval and it is better to have such authorisation in writing. Also note that under the Privacy Act you may not disclose any information about an applicant without their consent.
Reference reports for all successful candidates will be saved into Vape Merchant's recruitment records. For any unsuccessful candidate, reference records will not be retained / deleted by Vape Merchant.